Pennard Vets

PetsApp Consultations

PetsApp: Helping us to bring the best veterinary service to you wherever you are!

What is PetsApp?

We’re firm believers in the potential for PetsApp to really improve the service that we can offer you, and we’ve been delighted with the results since we became one of the first practices in the world to adopt it as a means of communicating with you about your pets.

If you haven’t had a chance to use it yet, let us explain.

PetsApp gives you a direct line of communication with us, whenever and wherever you need us. That means you can chat, send pictures or videos and even have a virtual consultation with vets and nurses from anywhere you are. You can even take us on holiday!

As well as that, you can handle a range of pet admin through the app too, from requesting appointments, to receiving reminders about vaccinations and reordering prescriptions.

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    Persistent bad breath
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    Sensitivity around the mouth
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    Loss of appetite
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    Difficulty eating and chewing food
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    Pawing at mouth
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    Loose or missing teeth
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    Bleeding, inflamed or receding gums
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    Tartar or discolouring of the teeth

Featured Team Member

Available Practices

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    Sevenoaks
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    Tonbridge
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    Borough Green
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    Maidstone
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    Maidstone
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    Langley Park
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    West Malling

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How can I make the most of video consultations with my vet?

Video consultations grew in popularity out of necessity during the pandemic, but are here to stay due to the flexibility they offer our clients.

We’ve had lots of our clients enjoy the benefit of the convenience and ease of having a consultation from the comfort of their own home.

Here are some tips to help ensure that you get the most benefit from your video consultation:

  • Ensure you have allowed the app to have access to your phone’s microphone and camera
  • Place yourself in an area with good internet connectivity and light.
  • Ensure you are in a slightly quieter area of the house e.g. ensuring you are away from any appliances that make noise
  • If your pet has a wound, lump or other visible symptom of their health concern that needs to be looked at closely, sending a picture or video beforehand can be extremely helpful
  • Writing a list of any questions you have can ensure you get all the information you need
  • Have PetsApp open at the time of your appointment to ensure you are promptly connected
  • Close the doors to the room so your pet can’t hide away. This means you can check anything the vet asks you to look at and saves you having to chase them around the house during the call!
  • An extra pair of hands really helps. Ask another person to hold your pet still whilst you focus on the phone.

<If you have any questions about video consultations, or about how best to use PetsApp generally, you can chat with our team online today, or book an appointment to discuss it with your vet in one of our branches.>

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All members of our Pet Health Club get 10% off dental procedures

Pet Health Club

Would you like the peace of mind that you are doing the right thing for your pet?

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    Unlimited Vet and Nurse Consultations
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    Core Vaccinations as recommended for your pet’s age
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    Routine flea and worm control, as recommended by us
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    Unlimited nail clips and anal gland checks as advised
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    Annual senior blood and urine tests plus blood pressure check

Our Services include

Small animals only

Small animals only

cats, dogs, rabbits, guinea pigs etc

Diagnostic imaging

Diagnostic imaging

Dental services

Dental services

Pet passports

Pet passports

24-Hour Emergency

24-Hour Emergency

Care and hospitalisation

Vet and nurse consultations

Vet and nurse consultations

FREE puppy parties

FREE puppy parties

held by our qualified nurses

Pet Health Club

Pet Health Club

Hydrotherapy

Hydrotherapy

Access to expert referrals

Access to expert referrals

Nurse Clinics

Nurse Clinics

Surgical services

Surgical services

Microchipping

Microchipping

Laboratory services

Laboratory services

Animal Health Certificate

Animal Health Certificate

Euthanasia services

Euthanasia services

Cattery

Cattery

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