PetsApp: Helping us to bring the best veterinary service to you wherever you are!
What is PetsApp?
We’re firm believers in the potential for PetsApp to really improve the service that we can offer you, and we’ve been delighted with the results since we became one of the first practices in the world to adopt it as a means of communicating with you about your pets.
If you haven’t had a chance to use it yet, let us explain.
PetsApp gives you a direct line of communication with us, whenever and wherever you need us. That means you can chat, send pictures or videos and even have a virtual consultation with vets and nurses from anywhere you are. You can even take us on holiday!
As well as that, you can handle a range of pet admin through the app too, from requesting appointments, to receiving reminders about vaccinations and reordering prescriptions.
Video consultations grew in popularity out of necessity during the pandemic, but are here to stay due to the flexibility they offer our clients.
We’ve had lots of our clients enjoy the benefit of the convenience and ease of having a consultation from the comfort of their own home.
Here are some tips to help ensure that you get the most benefit from your video consultation:
- Ensure you have allowed the app to have access to your phone’s microphone and camera
- Place yourself in an area with good internet connectivity and light.
- Ensure you are in a slightly quieter area of the house e.g. ensuring you are away from any appliances that make noise
- If your pet has a wound, lump or other visible symptom of their health concern that needs to be looked at closely, sending a picture or video beforehand can be extremely helpful
- Writing a list of any questions you have can ensure you get all the information you need
- Have PetsApp open at the time of your appointment to ensure you are promptly connected
- Close the doors to the room so your pet can’t hide away. This means you can check anything the vet asks you to look at and saves you having to chase them around the house during the call!
- An extra pair of hands really helps. Ask another person to hold your pet still whilst you focus on the phone.
Featured Team Member
Our services include
Small animals only
cats, dogs, rabbits, guinea pigs etc
Care and hospitalisation
Vet and nurse consultations
FREE puppy parties
held by our qualified nurses
Pet Health Club
Access to expert referrals
Animal Health Certificate